Application Support Analyst

Application Support Analyst | £750/day (Inside IR35) | 6-month initial contract | London

Industry: Trading
Location: London – Hybrid (3 days in office)
Job type: Full-time
Salary: £750/day (Inside IR35)

The role:
Cititec Talent are working with a trading company who are looking to onboard an Application Support Analyst into the business.

What you’ll do:

  • Collaborate with Level 2/3 support team.
  • Support Openlink Endur and internal applications (OMS, FIX APIs, FO/MO/BO/Risk apps).
  • Provide global business support from front office to accounting.
  • Maintain strong communication and support process skills (escalation, alerts, incident logging, follow-up).
  • Analyze and debug issues, coordinating with development teams.
  • Engage in system analysis, implementation, development, and testing.
  • Assist with technology upgrades (Endur, .NET 6/.NET 7, web-based apps).
  • Enhance ORACLE PL/SQL database packages and procedures, including bug fixes.
  • Contribute to SDLC tasks such as testing, documentation, implementation, and release management.
  • Work with team leaders to improve development setup (DevOps, Octopus, CI-CD).
  • Document issues, support features, and create user and troubleshooting guides.
  • Complete tasks promptly as part of the BAU team.
  • Follow departmental standards for task delivery.


  • Experience with trading application support (OpenLink, Murex, Sungard).
  • Understanding of trading, STP, Risk, and Operations processes.
  • Familiarity with FIX protocols, RabbitMQ/Messaging Service, and TFS Build is a plus.
  • Proficient in Oracle PL/SQL or Microsoft SQL Server T-SQL.
  • Development experience with .NET tools (C#, .NET, Blazor) is a plus.
  • Knowledge of commodity derivatives and markets (Gas, Power, Oil, FX, Base Metals, Precious Metals).
  • Strong analytical and troubleshooting skills.
  • Ability to work independently and with stakeholders.
  • Experience with SDLC phases: analysis, coding, review, testing, documentation, implementation, and release management.
  • Familiarity with waterfall and agile methodologies.
  • Ability to review .NET code and perform data analysis is a plus.

You will be required to participate in an overnight on-call rota to support overnight batch processes, providing Level 3 support and occasional weekend, after-hours, or bank holiday work may be required, either on-site or from home.

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At a glance

  • Location: London, Greater London
  • Job type: Contract
  • Job sector: Trading & Risk Systems
  • Salary: Up to £750 per day
  • Published: June 21, 2024

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