Lead Application Support

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Lead Application Support Analyst – Commodities Trading (London)

About the Role:

This role offers the opportunity for a highly experienced Lead Application Support Analyst to join a dynamic and global Application Support team. They will play a pivotal role in ensuring the smooth operation of mission-critical ETRM/CTRM platforms used by the company’s global Commodities Trading team.

The Follow the Sun Model:

The Application Support team operates on a follow-the-sun methodology, providing support to traders and trade executioners across the globe. The Lead Analyst will collaborate closely with colleagues across APAC, North America, and Europe, ensuring a seamless handover of support tasks.

Key Responsibilities:

  • Lead and manage the support of a portfolio of 8 ETRM/CTRM systems, including Allegro, TriplePoint/Tempest, Bunkertech, Aspect, OpenLink, and Amphora.
  • Provide expert troubleshooting and resolution for complex technical issues related to the company’s commodities trading applications.
  • Partner with traders, trade executioners, and other stakeholders to understand their needs and identify root causes of problems.
  • Develop and maintain comprehensive knowledge bases and documentation for application support procedures.
  • Collaborate with development teams on bug fixes and enhancements to the trading applications.
  • Analyze system logs and data to identify potential issues and proactively prevent disruptions.
  • Participate in the company’s global strategy initiatives, particularly those related to NetSuite.
  • Manage and mentor junior support analysts within the team.

Essential Skills and Experience:

  • A minimum of 5+ years of experience in a Lead Application Support role within the Commodities Trading industry is required.
  • Proven expertise in troubleshooting ETRM/CTRM platforms is essential.
  • The candidate must possess in-depth knowledge of SQL and its application to support trading applications.
  • Excellent communication and interpersonal skills are required, with the ability to build strong relationships with both technical and non-technical stakeholders.
  • Strong analytical and problem-solving skills are a must.
  • The ability to work effectively in a fast-paced and demanding environment is crucial.
  • Experience working within a follow-the-sun support model is highly desirable.

At a glance

  • Location: London, Greater London
  • Job type: Permanent
  • Job sector: Software Engineering & Quantitative Development
  • Salary: £85000 - £130000 per annum + 20-30% bonus
  • Published: April 9, 2024

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